Cancellation Policy

                                 Cancellation and Return Policy

How to cancel the order?

Orders can be cancelled from “My Orders” before dispatch.

Do I get coupon benefits in my next order if I cancel my order?

Coupon is valid for one time use only

What if I want to return something?

Return TAT for perishable is 24 hours from the date and time of delivery and for non perishable 48 hours.

Is there any cost on return pickup?

No additional charges applied

Website says 5-day return window

Return TAT for perishable is 24 hours from the date and time of delivery and for non perishable 48 hours.

How can customers raise a return request?

Customers can raise return requests through the “My Orders” section via self help guide. live chat, customer support, or by emailing  care@starquik.com.

Is there any return pickup charge?

No, StarQuik does not charge additional pickup or re-delivery charges for approved returns.

What is the exchange policy?

Goods once sold are not exchanged. However, products may be returned if there are issues related to quality, quantity, or freshness.

Refund processing timeline?

Refunds are generally processed within 72 working hours after the request is raised. Original payment mode refunds may take 5–7 working days.