Cancellation & Returns
How can I cancel my order?
StarQuik provides easy and hassle free cancellation. You can cancel your order via the app or web before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details”. Also, you can call us on our customer support number and we will help you!
What If I want to return something?
We have a no questions asked returns policy. Return request against an order can be raised within 2 days of receiving the order through the My Orders section on the site as well as by writing to us through email or calling our customer support centre. As easy as it gets!
Can I reschedule my order?
An order, once placed will need to be cancelled and placed again with the desired slot. However, we are hard at work and soon you will be able to reschedule orders by clicking on My order in your account if the order is not already en route.
What if I have any complaint regarding my order?
You can use the “Contact Us” section on the app/web. Alternatively, you can email us or call our customer support centre and our customer care executives are always happy to help.
What is the Products Exchange Policy?
Goods once sold shall not be exchanged. However, these can be returned or taken back upon delivery at customer’s place if there are issues with the quality, quantity or freshness of the ordered product. The decision of the Company shall be final and binding in this regard.
Is there any cost of returns shipping?
There shall be no additional cost of return as to pick up or redelivery, if any, of the product for the above mentioned reasons.
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