Delivery related queries
When will I receive my order?
When placing any order, we allow you to choose your desired delivery date and time slot to choose from as per your convenience and ensure that the delivery is made on time.
How do you pack and weigh the fruits and vegetables?
Fresh fruits and vegetables are hand picked by expert pickers. In addition, we make special arrangements at the store to ensure that the freshest range is available for picking throughout the day. We ensure hygienic and careful handling of all our products. While you shop we show an estimated weight and price for everything priced by grams or kilograms.
All items are weighed on digital scales and our pickers are trained to pack in a way that the variation (both over and under) is within a 5% range.
Do you charge for delivery?
Dear Customer,
In these tough times, our team is determined to ensure that the best quality products reach you keeping your health and safety first.
We are charging a delivery fee of Rs. 79/-[+ taxes] for Doorstep Service. This fee is directly used to insure our delivery associates from accidents, hospitalization and also protect them well.
Please be assured of our Market's Lowest Prices on Groceries, we are helping you Save Big on your budget. Continue Shopping and Enjoy Doorstep Deliveries from StarQuik - A TATA Enterprise.
What are your delivery times?
We deliver in 3 hour delivery slots starting from 8 AM in the morning to 12 AM at night. Ordering window for a delivery slot closes 2 hours prior to the delivery slot. For Eg: For a 10 AM - 12 noon delivery slot, you can place an order until 8 AM.
So, go ahead and choose a delivery slot is most convenient for you.
Can I change the delivery address of my order?
Sorry, we currently do not offer this option. You can, however, cancel your order and reorder from a different address.
What if I don’t receive my order by the scheduled time?
On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.
How to reschedule the order? What is the procedure of rescheduling a delivery?
Rescheduling option is not available.
Do you Deliver in my Location?
We are currently operational at selected locations in Mumbai, Pune, Bangalore, Hyderabad. You can download the App and select your location to check for delivery.
Will I get Delivery boy Details?
No Message being sent to customer as of now.
Are there delivery charges on fresh?
If the cart value is above 999 the delivery fee is 49 and if below 999 delivery fee would be 79.
What are the delivery charges ?
If the cart value is above 999 the delivery fee is 49 and if below 999 delivery fee would be 79.
Any More Queries?
Contact Us At:
Phone: 9029190291
Email: care@starquik.com
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