General Enquiry

General

What is StarQuik?

StarQuik, a Tata Enterprise aims to bring the ease of online shopping of your daily needs like grocery, bakery, fruits & vegetables and 1000’s of household products etc, directly via your mobile or web browser and delivery it right at your doorstep. In short, over 15,000 household products from a supermarket available at your doorstep within 3 hours – backed by the trust & love of Tata Group.

What kind of products do you sell?

You can choose from over 15,000 products spread across various categories such as Grocery, Bakery, Fruits & Vegetables, Beverages, Personal Care products, Baby care products, Pet products and much more. Let us know if we are missing anything and we will surely add it to our always expanding catalogue.

Do you deliver to my location?

We deliver in select localities across the cities we are present in. You can check the same by entering your locality and checking if we deliver at your address.

Your locality is missing? Dont worry! We are adding more areas to deliver every week and would love to serve you very soon !

What is the minimum order value?

Voila! There is no minimum order value.

Are there any hidden charges apart from product cost and taxes?

No, except the Doorstep Service of Rs. 99/-[+ taxes] charged on every order, StarQuik does not charge anything further to customers. We ensure our customers enjoy Market’s Lowest Prices and Best of Groceries spanning across the entire range.

Can I track the status of my order?

Yes, you can track the status of your order by logging into My Orders section. Also, we will keep notifying you with the status of your order as it processes.

How can I make changes to my order before and after confirmation?

Yes, you can edit quantities and products in your cart before checkout. If you’ve already placed your order, you can cancel and reorder your items. Or place a fresh order with newly added items.

How is my order processed?

As soon as you place an order, the following actions take place:

1. You will get a notification through SMS of the confirmed order along with the expected delivery time.

2. The order is routed to our partner Star Bazaar stores where our expert team of picker pick and carefully pack the order as per your delivery schedule.

3. Order is packed and handed over to your delivery agent

4. Delivery agents delivers the items to your delivery address as per scheduled time

Throughout the above stages, our Order Fulfilment Team continuously monitors the process so that you get the desired product within the time committed to you. In case the order or some items in the order cannot be processed for any reason whatsoever, the same will be informed to you before your order is dispatched from the store.

What are delivery slots?

Delivery slots are time slots during which you will receive your order. You can select these as per your convenience at the time of placing the order.

What is the warranty on goods?

Except the warranty(ies) of the branded product(s), if any, given by the manufacturer of the goods, no additional warranty(ies) is/are given by the Company in any manner whatsoever.