Click and Collect – FAQ’s (For Android/Web Only)
Click & Collect features –
What is Click and Collect
Click and collect is a new way to shop for your groceries, which allows the users to place their order online through the app and physically visit the store to pick their order. No more waiting for delivery slots to open up. Select a convenient pick up slot and you are done with Grocery Shopping!
What benefit does Click and Collect have for me as a customer?
The benefits that can be enjoyed by the users:
· Convenience – The customer can pre-order and choose their slot. They can just come to store and avoid standing in queues
· They will save on delivery fee- Customers can bypass delivery fee by picking up their order at the store
· Speed of fulfilment – If the customers seem to have forgotten to place an order for an item, they can directly pick it in-store when they come to take their delivery
Is there any fee for the service?
The service is absolutely free.
Is there a Cash-on-delivery applicable ?
Users opting for Click and collect have to choose from online payment modes like Net banking, Cards, Paytm etc.
Order Related –
How will I check my Order status after it is placed ?
You will get timely notifications for the order status via SMS and Push notifications. You can also view the Order status in "My Orders" section.
Can I reschedule for a later time and till when?
You cannot reschedule your delivery slot once the order is placed. You can cancel your current order and place a new order at a new slot. However, we are in the process of building a seamless pick up slot switch mechanism.
How do I reach Pickup point?
We will provide you with a link of picking instructions that consist of the landmark’s address, map to locate the same and other details around the specified landmark. All these details are available at the time of placing the order as well as on the order detail page. Follow the simple instructions and make grocery shopping aasaan.
Will I get a carry bag ?
It is mandatory for customers to bring their own bags.
Can someone else pick up the order other than the person who ordered?
The user can align the other person to collect the order. They will have to present the valid Order ID and OTP for confirmation to the delivery boy.
What happens if you come before time slot / after time slot?
The user may have to wait for their turn if they come before the selected time slot. The order will be by default cancelled by end of day if they fail to arrive at their stipulated time slot.
Returns & Cancellation -
Is there a cancellation/edit order window? If yes, Till when?
You can cancel your order anytime on the StarQuik App.
What is the returns window for Click and Collect Orders? Perishable and Non Perishable?
The return window for click and collect orders is 2 days from the date of delivery for perishable items and 5 days from the date of delivery for non-perishable items. In case of partial return - money will be credited in your Starquik wallet and in case of full return - money will be credited in original payment mode within 5-7 working days.
Can I return the items on click and collect spot at the time of pick up?
We follow a no questions asked return policy. Upon arrival, you can check your products and decide if you want to do a partial or full return of order as per your convenience. In case of partial return - money will be credited in your Starquik wallet and in case of full return - money will be credited in original payment mode.
How will customers raise the returns for these orders?
The customers can return their orders from the app or by contacting the customer service. The delivery boy will be sent at your address to take your return parcel. We recommend that our customers check their items before leaving the pick-up point to identify any discrepancies in the order.
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